The following terms and conditions cover the situations where either (a) the goods are received as faulty or damaged or (b) you change your mind and wish to return non-faulty goods.
The goods are faulty or damaged, or there is a shortfall, on delivery
- Where goods are received by you as faulty or damaged then we must be notified within 7 days of receipt in order for replacement goods to be sent free of charge. No claim will be accepted outside this time limit. Any re-delivery is subject to the safe return of any faulty or damaged goods.
- All goods are returned to us at your risk.
- Other than as set out above we accept no liability in relation to faulty or damaged goods. In no event shall our liability exceed the value of the goods in question.
Returns of non-faulty goods
Private (ie non business) UK customers have certain cancellation rights under the Consumer Protection (Distance Selling) Regulations 2000 (“the Regulations”). For full details the Regulations should be consulted, but in summary:
i. The right to cancel must be exercised on or before the end of the seventh (7) working day following the day after delivery of the goods;
ii. Notification of the wish to exercise the right to cancel must be received by us as set out in (i) above at either our address set out below or by e-mail to: email@example.com;
iii. Customers wishing to return non-faulty goods must also arrange to return the goods in a saleable condition (including undamaged packaging) at the address referred to in (ii) above as soon as possible. Regrettably we are unable to cover the postage costs of returns. The goods will be deemed returned when actually received by us.
iv. If you are returning a purchase that came with a ‘gift’ this must also be returned.
v. We highly recommend that you use a registered and insured delivery service as we do not accept any responsibility for lost or damaged returns. This type of service will also allow you to track your package and ensure its safe return as we cannot issue a refund for lost or damaged items.
vi. Pending return of the goods to us you must keep them in good condition
vii. On compliance with the above customers will be entitled to a full refund of the price paid (only standard delivery costs will be refunded), to their account or the credit card used (less any deductions in accordance with the foregoing).
viii. Certain goods cannot be returned e.g. goods made to the customer’s own specification or perishable goods.
If you have any questions concerning the application of the Regulations, please contact us at firstname.lastname@example.org
If you have any queries regarding your purchase of goods from www.kokou.co.uk you can contact us between the hours of 0930 and 1800 Monday to Friday on 02084690026 or preferably email us: email@example.com
If you have a complaint about our products, company or website, please email us: firstname.lastname@example.org
We will endeavor to answer all concerns within 72 hours.